Refund & Exchange Policy

Refund and Exchange Policy – Youro Shoes

At Youro Shoes, we believe in more than just selling shoes—we believe in building trust, comfort, and long-term relationships with our customers. Every step you take in Youro Shoes means the world to us. That’s why we’ve created a fair and transparent Refund and Exchange Policy to make sure your shopping experience stays worry-free and satisfying. Whether it’s your first time with us or your tenth, we’re always here to help you walk with comfort and confidence.

If you’ve been searching for a shoe return policy in Pakistan that’s simple and customer-first, you’ve found the right place.

7-Day Refund and Exchange Policy

If you are not fully satisfied with your purchase, Youro Shoes offers a 7-day return and exchange policy. You can return or exchange your shoes within 7 days of receiving your order—whether the size isn’t right or you simply changed your mind. Your peace of mind is our priority.

Conditions for Return and Exchange

  • The product must be unused, undamaged, and in its original packaging, with the invoice attached.

  • Used, damaged, or worn shoes are not eligible for refund or exchange.

  • The request must be made within 7 days of receiving your product.

  • A Return and Exchange Form must be filled before sending the item back.

Refund Policy

  • Refunds are only issued after receiving and inspecting the returned product.

  • Refunds will be made to the same bank account used during purchase.

  • Refunds take up to 7 working days after the product is received.

  • No refunds on sale items with a discount of more than 20 percent.

  • PKR 300 will be deducted from the refund to cover courier and delivery charges.

Exchange Policy

  • Exchanges can be made for a different size or item within 7 days.

  • Delivery charges for exchanges are the responsibility of the customer and will be added separately.

  • All exchanges are subject to stock availability.

Faulty or Incorrect Product

If you received a damaged, faulty, or incorrect product, please fill out the Return and Exchange Form and send it back to Youro Shoes. We will resolve the issue as soon as possible.

Important Note

Please note that:

  • Shoes that are used or damaged will not be eligible for refund or exchange.

  • Delivery charges will apply for both refunds and exchanges.

Undelivered or Returned Orders

If your parcel is returned to Youro Shoes due to incorrect address, unavailability, or customer negligence, your account may be placed on hold. For future orders, advance payment may be required.

Return Address

Youro Shoes – Online Returns Department
Butt Shoes Factory, Samundari Road, Gojra, Pakistan

Customer Support

If you need help with returns, exchanges, or tracking:

WhatsApp: 0301 2599943
Email: youroshoes.com@gmail.com

Thank you for choosing Youro Shoes, your trusted destination for stylish, comfortable footwear in Pakistan. We’re committed to delivering not just shoes—but a great experience with every step.